SHIPPING TERMS

We carefully inspect our products before before they are shipped and packaged so that it arrives to you in perfect condition. We ship domestic and international parcels through our trusted couriers to ensure that your purchase is delivered as fastest and as safe as possible.

This Shipping policy forms part of the Auto Colognes terms and conditions.

SHIPPING CHARGES |

Shipping charges are calculated within the shopping cart. After adding a product to your shopping cart, select your destination. The shipping price and approximate delivery time will be displayed. Shipping is calculated at the end of your transaction.

Important: If you are not at the address supplied when our Shippit partners attempts delivery it is your responsibility to organise the pickup or redelivery of your order within 7 days. For information on your delivery always check the tracking information provided and if you have any questions please contact Auto Cologne at sales@autocolonge.com.au

INSURANCE |

Your products will be insured against loss while in transit to you. Once the parcel has been received (all packages require a signature as acceptance) the goods are deemed your responsibility and insurance from Auto Cologne ceases. If you are returning a product back to Auto Cologne, please note AUTO COLOGNE is not liable for the loss of products being returned. We encourage you to return your item/s via registered or traceable postal services and keeping a record of the tracking number. Returned items must be sent via a prepaid method of shipping.

DELIVERY TIMES |

Products that are purchased on weekdays before 12pm (excluding public holidays) will be dispatched the same day.

Your order will arrive within 2-6 business days. We try hard to ship in the times quoted and faster if possible, but sometimes deliveries can be delayed beyond our control. When your product is dispatched you will receive an email containing a consignment number and tracking instructions. This number will allow you to track the progress of your parcel.

Please note that parcels shipped to remote areas may take an additional day to deliver. Please email sales@autocologne.com.au for further details. To avoid delays in receiving your parcel, we suggest that you have the item delivered to an address where someone will be available to sign for it. Work addresses and PO Boxes are accepted.

INTERNATIONAL DELIVERY |

AUTO COLOGNE offers DHL express shipping to most countries world wide. All international orders incur a flat rate of $20.00 This includes both trackable and non-trackable shipping services, depending on your location.

( NEW ZEALAND customers will incur a flat rate of $15.00   and parcel will be shipped via DHL express }

This covers transportation charges only.

Depending on an order's final destination, we expect delivery to take between 2 - 7 business days. On some occasions, parcels can be held up in customs which can lead to delays in delivery.

We do our best to ensure a quick delivery, but do not take responsibility for any delays and extra fees which may be incurred via customs and duties offices in other countries.

Please be aware that once an order has been packed and shipped, it is not possible to redirect or cancel shipments.

For further information on customs and duties, we recommend contacting your local customs office.